Frequently asked questions
Everything you need to know about our peptides, purity, shipping, and ordering.
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Products & quality
What are Nectara Labs products intended for?
All products are sold strictly for laboratory and research use only. They are not intended for human or animal consumption, diagnostic, or therapeutic use.
How is purity verified?
Every batch is analyzed by HPLC and mass spectrometry for identity and purity before it reaches our shelves. Our peptides are held to a 99%+ purity specification, and documentation is available on request.
How should I store the peptides?
Products ship lyophilized (freeze-dried) and vacuum-sealed for stability. For long-term storage, keep vials sealed in a cool, dark place; once reconstituted, store as appropriate for your protocol. Cold-chain shipping options are available.
Shipping & delivery
How fast do orders ship?
Confirmed orders are picked, packed, and dispatched within 24 hours — the next business day at the latest — and handed to a tracked carrier so you always know where your package is.
Do you ship internationally?
Yes. We ship worldwide with tracked delivery. Transit times and any import requirements vary by destination.
Orders & payment
Which payment methods do you accept?
Checkout is handled through a secure, hosted payment page that supports a range of methods including card, and others depending on your region. Your payment details are never handled or stored on our servers.
What is your returns and refund policy?
Because these are research materials, returns are handled case by case. Please review our Refund Policy for full details, or reach out and we'll be glad to help.
How do I get in touch?
Head to our contact page and send us a message — we'll get back to you as quickly as we can.