Refund Policy

This Refund Policy explains the circumstances under which orders may be cancelled, returned, or refunded. All products sold by Nectara Labs are intended strictly for laboratory and research use only — not for human or animal consumption. Because these are sensitive research materials, our returns are necessarily more limited than those of a typical consumer store. Please read this policy carefully before placing an order.

By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms set out below.

You may request to cancel an order at any time before it ships. Because we aim to process and dispatch orders quickly, we cannot guarantee that a cancellation request will reach us in time. If your order has already shipped, it can no longer be cancelled, and any return will be subject to the eligibility rules described below.

To request a cancellation, contact us as soon as possible through our contact form with your order number. Approved cancellations are refunded in full to your original payment method.

Because our products are sensitive research materials, returns are generally limited. To protect the integrity and safety of every batch we sell, we cannot resell items once they have left our control unless they remain in a verifiably untouched state.

An item may be eligible for return only if all of the following conditions are met:

• It is unopened, unused, and in its original sealed packaging.
• Any tamper-evident seals are fully intact and have not been broken.
• The return is requested within 14 days of the delivery date.
• You can provide your order number and proof of purchase.

For safety and product-integrity reasons, opened or used items cannot be returned under any circumstances, even if otherwise within the return window. All returns must be authorized by us before they are shipped back; unauthorized returns may be refused.

The following items are not eligible for return or refund:

• Opened or used vials, or any product with a broken tamper-evident seal.
• Custom, made-to-order, or special-order products.
• Items marked as final sale or purchased at a discount.
• Products returned outside the stated eligibility window or without prior authorization.

We take great care in packing every order, but if your shipment arrives damaged or defective, or if you receive the wrong item, we will make it right with a replacement or a full refund.

Please report any issue promptly — ideally within 7 days of delivery — by contacting us through our contact form with your order number and clear photos of the product, its packaging, and any visible damage. This helps us resolve your case quickly and improve our handling for future shipments.

To start a return or request a refund, please reach out through our contact form. Include your order number, the items concerned, and the reason for your request. For damaged, defective, or incorrect orders, please attach photos as described above.

Our team will review your request and, if it is approved, provide return instructions. Please do not ship any item back to us until you have received written authorization.

Once we receive and inspect an authorized return — or approve a refund for a cancelled, damaged, defective, or incorrect order — we will process your refund within 5–10 business days. Refunds are issued to the original payment method used at checkout. Please note that your bank or card provider may require additional time to post the refund to your account.

Responsibility for return shipping costs depends on the reason for the return:

• If the return is due to our error — such as a damaged, defective, or incorrect item — we will cover the cost of return shipping.
• If the return is for any other reason, including a change of mind, the customer is responsible for return shipping costs, and original shipping charges are non-refundable.

We recommend using a tracked and insured shipping method for all returns. We cannot be held responsible for items lost or damaged in transit back to us.

If you have any questions about this Refund Policy or need help with an order, please get in touch through our contact form. We're happy to help and aim to respond within one business day.