Privacy Policy

Nectara Labs (“Nectara Labs,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, browse our catalog, or place an order. All products are sold strictly for laboratory and research use only.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of the site. This policy applies to information collected through our website and related services, and does not cover third-party websites or services that may link to or from our store.

We collect information in a few different ways, depending on how you interact with us.

Information you provide to us

• Your name and contact details when you create an account or reach out to us.
• Shipping and billing details needed to fulfill and process your orders.
• Account credentials and preferences if you register with us.
• Your order history and the contents of your cart.
• Any information you choose to share through our contact form or support requests.

Information collected automatically

• Device and usage data, such as the pages you view and how you navigate the site.
• Your IP address and approximate location derived from it.
• Browser type, operating system, and similar technical identifiers.
• Cookies and similar technologies (described in more detail below).

We use the information we collect for the following purposes:

• To process, fulfill, and deliver your orders, including payment and shipping.
• To provide customer support and respond to your inquiries.
• To create and manage your account and preferences.
• To operate, maintain, and improve our store and overall experience.
• To protect the security of our services and to detect and prevent fraud.
• To comply with our legal obligations and enforce our terms.
• To send you marketing communications where you have given consent, which you may withdraw at any time.

We share personal information only as needed to operate our business and as described below.

• Service providers and processors: trusted partners who handle payment processing, shipping and logistics, website hosting, and similar functions on our behalf.
• Legal requirements: when we are required to disclose information to comply with applicable law, regulation, legal process, or a valid governmental request.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal data, and we do not share it for third-party advertising in exchange for payment.

We use cookies and similar technologies to keep your cart and session working, remember your preferences, understand how the store is used, and improve performance. Some cookies are essential for the site to function, while others help us analyze usage. You can control or disable cookies through your browser settings, though doing so may affect certain features of the store.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including providing our services, maintaining order and account records, resolving disputes, and meeting legal, accounting, or reporting obligations. When information is no longer needed, we securely delete or anonymize it.

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, or alteration. While we work to safeguard your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Opt out of marketing communications.
• Request a portable copy of your information.

To exercise any of these rights, please submit a request through our contact form. We will respond in accordance with applicable law and may need to verify your identity before fulfilling your request.

We operate internationally, and your information may be processed and stored in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. Where required, we take steps to ensure that appropriate safeguards are in place to protect your information when it is transferred across borders.

Our store is intended for professional and research use and is not directed to anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us so that we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please reach out through our contact form. We are happy to help.